General Terms and Conditions – De Komma Leuven
Last update: January 30, 2026
These general terms and conditions apply to:
- the use of the website of De Komma Leuven;
- the contact form, job openings, and other online interactions;
- all quotes, orders, reservations, invoices, and agreements related to hospitality activities, rental of billiard tables, events, and delivery of drinks and food.
1. Identity of the company
De Komma Leuven BV, operating under the trade name "De Komma Leuven"
Address of registered office: Frederik Lintsstraat 45, 3000 Leuven, Belgium
VAT number: BE 0661.930.374
E-mail: info@dekommaleuven.be
Phone: +32 16 43 38 30
Website: https://www.dekommaleuven.be
2. Applicability
2.1. These general terms and conditions apply to all legal relationships between De Komma Leuven BV (hereinafter: "De Komma") and its customers, visitors, and users of the website.
2.2. Deviations from these terms are only valid if they have been expressly and in writing accepted by De Komma.
2.3. The customer acknowledges having taken note of these terms and accepts them by using the website, making a reservation, placing an order, or entering into an agreement.
2.4. The customer's general terms and conditions are expressly excluded, unless otherwise agreed in writing.
3. Use of the website
3.1. The website is made available for information about the activities of De Komma.
3.2. De Komma strives for accurate and up-to-date information, but does not guarantee that all information is complete, correct, or current.
3.3. De Komma can change the content of the website at any time without prior notice.
3.4. It is prohibited to use the website for illegal purposes, to distribute harmful software, or to violate the rights of third parties.
4. Contact form, job openings, and personal data (GDPR)
4.1. By using the contact form, reservation system, or applications via the website, the user provides personal data.
4.2. This data is processed in accordance with the applicable privacy legislation (GDPR) and the privacy policy of De Komma.
4.3. The provided data will only be used for:
- the answering of questions;
- the handling of reservations and orders;
- the processing of job applications;
- the execution of agreements.
4.4. The user has the right to access, correct, and delete their data in accordance with legal provisions.
4.5. More information about the processing of personal data can be found in the separate privacy policy on the website.
5. Offer, reservations, and agreements
5.1. All offers, prices, and information are non-binding and subject to errors or changes.
5.2. An agreement is established as soon as De Komma confirms a reservation, order, or quote in writing or verbally.
5.3. Reservations are always subject to availability.
5.4. For group reservations, events, or room usage, a deposit may be required.
6. Prices and billing
6.1. All prices are expressed in euros and include VAT, unless otherwise stated.
6.2. Invoices are payable within 14 calendar days after the invoice date, unless otherwise agreed.
6.3. In the event of non-payment on the due date, default interest shall be owed by operation of law and without formal notice, in accordance with the Law of August 2, 2002, on the combating of payment arrears in commercial transactions.
6.4. In addition, a fixed compensation of 10% of the outstanding amount is due, with a minimum of 40 EUR, without prejudice to De Komma's right to prove higher damages.
6.5. Any complaints regarding invoices must be reported in writing within 7 calendar days of the invoice date. In the absence of protest, the invoice is considered to be definitively accepted.
6.6. All collection costs, including administrative and legal costs, are the responsibility of the customer.
7. Hospitality services, delivery of drinks and food
7.1. De Komma provides hospitality services in accordance with applicable laws and hygiene regulations.
7.2. The customer is responsible for adhering to the house rules and instructions from the staff.
7.3. De Komma reserves the right to refuse customers or deny access in cases of inappropriate behavior, intoxication, aggression, or failure to comply with house rules.
7.4. Allergen information is provided upon request. The customer remains responsible for reporting any allergies or intolerances.
7.5. De Komma is not liable for damage or accidents resulting from the use of alcoholic beverages, except in cases of gross negligence or intent.
8. Rental of billiard tables and facilities
8.1. The rental of billiard tables and other facilities is done per time unit or according to the agreed formula.
8.2. The customer is liable for damage to materials, infrastructure, or equipment caused by themselves or their party.
8.3. In case of damage, De Komma may charge the repair or replacement costs.
8.4. It is prohibited to use the infrastructure in a manner that is contrary to its intended purpose or the house rules.
9. Events, group reservations, and minimum purchase
9.1. For events, corporate activities, or group reservations, a minimum purchase or flat rate may be agreed upon.
9.2. De Komma reserves the right to cancel the reservation if the deposit is not paid on time.
9.3. Changes in the number of participants must be reported at least 48 hours in advance.
9.4. The organizer of an event is responsible for the behavior of the participants and for any damage caused during the event.
10. Cancellation and no-show
10.1. Reservations can be canceled free of charge up to 24 hours before the agreed time, unless otherwise agreed.
10.2. In case of late cancellation or no-show, De Komma reserves the right to charge a fee equal to the anticipated costs or minimum purchase.
11. Liability
11.1. De Komma is not liable for indirect damage, consequential damage, or loss of profits.
11.2. The liability of De Komma is in any case limited to the amount of the relevant invoice or agreement.
11.3. De Komma is not liable for damage, loss, or theft of customers' personal belongings.
12. Force Majeure
12.1. In the event of force majeure, De Komma is not obliged to fulfill its obligations.
12.2. Force majeure is understood to mean any circumstance beyond the control of De Komma, such as strikes, pandemics, technical failures, government measures, fire, flooding, etc.
13. Intellectuele eigendom
13.1. All content on the website (texts, photos, logos, etc.) is protected by intellectual property rights.
13.2. It is prohibited to use this content without prior written permission from De Komma.
14. Applicable law and competent court
14.1. Belgian law applies to these general terms and conditions.
14.2. Disputes fall under the exclusive jurisdiction of the courts of the Leuven district, unless mandatory law provides otherwise.
15. Final Provisions
15.1. If any provision of these terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2. De Komma reserves the right to change these general terms and conditions. The modified terms will be published on the website.
